FAQ

Creating an account is quick. Click Register, enter your name, email, chosen password, date of birth, and preferred currency (USD). You may be asked to confirm your email via a verification link — check spam folders if it doesn’t arrive. Provide accurate personal details because verification (KYC) checks later will compare these to your ID and utility documents. Once registered, you can deposit with MasterCard or Visa, claim eligible welcome offers, and enable two-factor authentication if you prefer extra security.

Gains Casino runs multiple promotions: a headline 250% SC Welcome Bonus plus rotating deals such as a No Deposit Bonus, First Purchase Bonus tiers, daily rewards, referral bonuses, and a VIP program with transfer perks. Bonus rules vary: max cashout is generally 10x the bonus amount up to $10,000, slots usually contribute 100% to wagering, and some offers require activation or completion within tight windows (24 hours to 30 days depending on the promotion). For current, time-sensitive offers and the full terms, visit the promotions page.

The site publishes No Deposit offers periodically. One example program grants 100,000 GC + 5 SC with no opt-in required; availability can change and such promotions often carry strict playthrough and expiry rules. Always read the specific bonus terms before using any no-deposit credit: limits on cashout, wagering multipliers, and time windows typically apply. If a code is necessary, it will be listed on the promotion’s detail page.

Gains Casino accepts MasterCard and Visa for deposits in USD. To deposit, log in, open the cashier, choose your card type, enter the amount and card details, and confirm. Deposits typically process instantly, but factors like bank security checks can cause brief delays. Keep cardholder name and billing address consistent with account details to reduce verification friction. If a deposit fails, retry or contact support via live chat or email.

Withdrawals are initiated from your account cashier. Processing times depend on the method and verification status; card withdrawals may take several business days after approval. The platform enforces a maximum cashout: typically 10 times the bonus amount up to $10,000 for bonus-funded balances. Standard account balance withdrawals are subject to usual limits in the Terms. Pending KYC checks can delay payouts, so complete verification early to ensure fast processing.

Wagering requirements are the number of times you must play through a bonus (or bonus + deposit) before a withdrawal is allowed. At Gains Casino, contribution rates vary by game type: slots usually count 100%, while table games and video poker contribute between 5–20%. Some promos also have fixed playthrough multipliers and time limits (examples: activation within 24 hours, wagering completed within 7 days, free spins used within 48 hours). Read each offer’s terms so you understand eligible games, contribution rates, and expiration.

Gains Casino features a broad selection from well-known and niche studios. Available providers include NetEnt, Pragmatic Play, Evolution Gaming, Betsoft, Big Time Gaming, NoLimit City, Hacksaw Gaming, Red Tiger Gaming, and several others. The portfolio covers video slots, classic slots, live dealer tables, and specialty titles. Game availability can vary by region; if a specific title is missing, check provider filters or contact support for updates.

Yes. The website is optimized for mobile browsers on modern iOS and Android devices; users can play slots, live tables, and manage account functions without downloading additional software. Performance depends on your device and network: a stable Wi‑Fi or 4G/5G connection delivers the best experience. If you prefer an app and one is offered for your region, details will appear in the site footer or device app store listings.

Verification helps prevent fraud and comply with anti-money laundering rules. Typical KYC requests include a government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement dated within 3 months), and sometimes a copy of the card used for deposits (with sensitive digits masked). Provide clear, color scans or photos. Completing KYC before large withdrawals speeds up payout processing. Failure to verify can result in withdrawal delays or account limitations.

Gains Casino uses industry-standard security measures such as SSL encryption to protect data in transit and secure account systems to safeguard personal information. Fairness is maintained by using certified game providers and audited RNGs for non-live titles; live games are run by licensed studios with established track records. For full details on encryption standards and fairness audits, consult the site’s Terms or licensing page in the footer.

If you encounter crashes, audio/visual glitches, or account problems, try basic troubleshooting first: refresh the browser, clear cache, test another browser or device, and ensure your internet connection is stable. If problems persist, collect screenshots, note the game name and time, and contact support via live chat for fastest response or email support@gains-casino.com. Provide as much detail as possible so the team can replicate and resolve the issue.

Customer support is available through live chat (for immediate assistance) and by email at support@gains-casino.com. Live chat is ideal for account and payment queries; email works well for document submission and slower requests. Response times vary with demand; urgent issues via chat typically get the fastest reply. For account security or payout questions, include your account ID and a brief description to speed resolution.